General principles
These terms apply to all import and export transactions of cobblestones and supporting garden landscape stones on this site, and are generally implemented for purchasing customers from all over the world. Since this website is a B2B display and display platform and does not have online collection and digital payment functions, all inquiries, quotations, sample applications and subsequent offline order signings are based on these terms as the core binding basis. When a customer initiates a consultation, submits an inquiry form, signs an offline pro forma invoice (PI), or pays for goods, he or she is deemed to have fully recognized and accepted all the provisions of these Terms.
1. Quotation, price validity period and adjustment mechanism
1.Basic trade terms: Unless otherwise expressly agreed in writing by both parties, the regular quotation for the products on this site is China shipping port FOB price (strictly follows Incoterms 2020 standards). This quotation only includes all costs before the product leaves the factory, heavy-duty land transportation to China's offshore ports, and domestic export customs clearance. It does not include all overseas derivative costs such as international ocean freight, destination port clearance fees, customs inspection fees, destination port miscellaneous fees, and local inland distribution and unloading.
2. Transaction basis: The prices, brochures, project cases and technical parameters displayed on the website are for commercial reference only. The final transaction price, specifications and trade terms (such as FOB, CFR, CIF, etc.) shall be subject to the offline Proforma Invoice (PI) officially signed and sealed by both parties.
3. Price fluctuation and validity period: In view of the volatility of natural stone block mining costs, international shipping charges, cross-border exchange rates and foreign trade tax policies, the regular quotation is valid for 7 calendar days. Before the order is officially signed (subject to receipt of the deposit), we reserve the right to adjust the selling price of our products in the event of drastic fluctuations in international shipping rates, adjustments in national export tax rates, or force majeure that cause the cost of raw materials to soar.
2. Purchase minimum order quantity (MOQ)
In order to ensure the economy of international container shipping (FCL) and comply with factory bulk regular shipment standards, the minimum purchase quantity for regular granite cobblestones orders is usually 50 square meters(or a full box). For special customized projects (including special size specifications, special-shaped processing or proprietary surface treatment processes) such as large-scale municipal projects and luxury residences, the minimum order quantity, processing cycle and sampling standards shall be negotiated and confirmed by both parties in the specific offline contract.
3. Payment settlement, late payment and fund security
1.Settlement currency and channel: The company supports global business and uses U.S. dollars (USD) uniformly. or Euro (EUR) two mainstream currencies for cross-border settlement. Payment methods accepted: international cross-border wire transfer (T/T), local bank transfer in Euro or compliant cross-border third-party payment channels mutually agreed in writing by both parties.
2. Standard payment process: After the order is formally signed offline with the proforma invoice (PI), the purchaser must Within 3 working days Pay the total price 30% as deposit, we will only start the mining block allocation, production order scheduling and production capacity reservation after receiving the deposit in full; the remaining 70% balance payment Full settlement must be made before the goods are shipped for shipment at the port of shipment. 3. Reject high-risk account periods: Unless both parties sign a special written agreement in advance, our company does not support cash on delivery (COD), usance letter of credit, account release (O/A credit sales), deferred settlement and other payment methods.
4. Pay all bank fees yourself: All bank fees, intermediary bank deductions and telegraph fees incurred during cross-border fund transfers and international wire transfers are fully borne by the payer (purchaser) independently. The amount actually received in our account must be exactly the same as the amount agreed upon by PI.
5. Liability for overdue breach of contract: If the purchaser fails to pay the balance on time, we have the right to suspend shipments, retain the goods, or unilaterally cancel the order. The resulting port warehousing fees, container detention fees, demurrage fees and all related commercial losses will be fully borne by the purchaser.
4. Sample application and natural attribute declaration
1. Free sample: We can provide free samples of regular specifications of conventional stone materials (such as cobblestones natural surface samples) so that customers can evaluate the material hardness, overall tone and basic processing technology.
2. Pay your own freight: The international express charges (such as DHL, FedEx, UPS, etc.) incurred for sample transportation shall be prepaid by the purchaser in advance or provide its own express delivery account number. We do not accept freight collect orders that have not been confirmed in advance. 3. Customized sample charges: For over-sized samples, heavy-duty engineering samples, or customized processing samples that require separate mold opening/application of special processes, we will separately calculate and charge reasonable production cost and heavy-duty transportation and packaging fees. 4. Disclaimer of natural differences: The samples sent are only for reference of material, structure and approximate color. Due to the irreproducible geological formation characteristics of natural stone, bulk products cannot be 100% consistent with micro samples.
5. Production cycle and force majeure exemption
1. Order arrangement mechanism: The production cycle and delivery time limit are strictly calculated from the date when the advance deposit actually arrives in our bank account. We will not start any production, order arrangement and raw material preparation processes before receiving the advance deposit.
2. Delivery time: The delivery cycle of spot goods is usually 3-7 working days; For large-volume container orders, special engineering customized specifications, or goods requiring special processing techniques (such as proprietary surface texture treatment), the delivery cycle is generally 7-15 working days, specifically specified in the proforma invoice (PI).
3. Force majeure clause: In the event of production delays, port detention or delivery delays caused by force majeure factors such as changes in the geological structure of mines, extreme severe weather, national environmental protection inspections, customs system emergency control, temporary port jumping/shortage of containers by international shipowners, strikes, wars and natural disasters, we are exempt from liability for breach of contract in accordance with the law, but will promptly notify the purchaser of the progress and provide necessary assistance.
6. International heavy-duty packaging standards
1. Structural reinforcement: In order to fully adapt to the harsh conditions of ocean container shipping and multiple lifting, all cobblestones goods are packaged in export-grade heavy-duty solid wood boxes (fumigated wooden boxes) or heavy-duty pallets. The interior of the box is equipped with pearl cotton and protective film to isolate the corners, and the exterior is bundled with high-strength iron ties, nylon belts or reinforced wooden squares to effectively avoid collisions, loose packages, collapse or damage during long-distance shipping.
2.Quarantine Compliance: We strictly implement international phytosanitary measures standards ( ISPM 15 standard), all export wooden packaging has been fumigated in compliance with regulations and stamped with the official and clear fumigation IPPC logo.
3. Customized marking: According to the purchaser's project requirements, outer packaging marks, barcodes or self-adhesive labels can be customized for free. There is no additional charge for conventional packaging. If custom-made reinforcement beyond the standard is required (such as special iron pallets), the buyer will bear the relevant cost.
3. Product quality acceptance and tolerance classification standards
1. Natural attributes exemption: granite cobblestones and paving stones are naturally mined and cut stones. The natural color difference, geological texture variation, small mineral spots, dark crystal spots, and rust spots are all normal phenomena of nature and are by no means product quality defects.
2. Surface process tolerance description: The goods undergo strict manual sorting and size verification before leaving the factory. The purchaser needs to clearly know: The thickness, concave and convexity and side length tolerances of the natural split surface cobblestones are naturally larger than those of six-sided sawed or mechanical water jet treated stone. The errors of all products are strictly controlled within the reasonable range of the common tolerances in the international stone industry (such as European EN standards or Chinese national standards). The tolerance range will not be used as a reason for rejection or claim.
3. Claim window period: After the goods arrive at the port of destination, the purchaser must Within 7 calendar days Complete preliminary acceptance of appearance, specifications and quantity. If no formal written objection is filed with a detailed report within this period, the goods will be deemed to be fully qualified in terms of quality and quantity. Once the goods leave the port of destination, arrive at the construction site, are mixed with other materials or have been paved into the project, we will not accept any quality claims.
8. Logistics customs clearance and risk transfer division
1.Domestic rights and responsibilities: Under the standard FOB terminology, we are responsible for all processes and expenses within China, including: product production quality inspection, export packaging and fumigation, domestic inland transportation to the port, customs declaration at the large ship container yard, and arrangement for loading.
2. Overseas risk and expense transfer: According to the Incoterms 2020 standard, after the goods cross the ship's rail (or are loaded into the cabin) at the port of shipment, the subsequent costs and potential risks of all overseas links, including international ocean transportation, customs clearance at the destination port, payment of import duties and VAT, customs inspection, port ground charges, local inland delivery, and loading and unloading at the construction site, are fully borne by the purchaser.
3. Cargo damage assistance: Any cargo lost, overturned or broken due to wind, waves, sea damage, cargo hold accidents, etc. during the ocean voyage will be assessed and compensated by the shipping company or the freight insurance agency purchased by the buyer. We will actively cooperate and assist the purchaser in collecting evidence (such as providing factory packing photos, overloading orders, etc.), but we will not assume direct or joint liability for damage to the goods.
9. Order changes, cancellations and after-sales claims
1. No return or exchange: In view of the extremely specific and customized nature of stone engineering orders, and serious quality defects not caused by our processing errors, once the bulk goods are sold, no returns, exchanges, refunds or refusals to pay the balance will be processed.
2. The buyer is exempted from liability for personal reasons: Due to the buyer's personal reasons such as project adjustments, budget cuts, unsalable market conditions, errors in drawing size estimates, etc., the buyer cannot apply to cancel or change the order.
3. Order lock: Once the goods are put into the factory production line for cutting, or have been packed and shipped, the order is completely locked and cannot be canceled or changed.
4. Handling our mistakes: If within the 7-day acceptance period after arrival at the port, there is conclusive evidence proving serious defects such as serious non-compliance with specifications and large-scale material fractures caused by our production errors, we will be responsible for providing free redo replenishment based on the principle of long-term cooperation, deducting the payment for subsequent containers, or negotiating a partial refund between the two parties.
5. Punishment for malicious abandonment of orders: If the purchaser commits any malicious breach of contract such as abandoning the order without reason or refusing to pay the balance, we have the right to directly confiscate all 30% of the deposit, and reserve the right to pursue its remaining economic losses and legal liabilities under the global commercial framework and China's foreign trade laws.
10. Intellectual property rights, exclusive processes and commercial confidentiality
1. Intellectual property protection: All product high-definition pictures, project case videos, proprietary marketing copy, and Specific stone series exclusively developed and named by us (including but not limited to specific technology-named processing surfaces, proprietary color names such as Crystal Ink Black, Starry Emerald, etc.), all belong to our company’s core goodwill and intellectual property rights. Any peer or third party is strictly prohibited from misappropriating, mirroring, copying or using it for competitive commercial purposes. Once discovered, legal liability will be pursued in accordance with the law.
2. Trade secret protection: We treat all architectural design drawings, engineering CAD blueprints, specific project inquiry forms submitted by the purchaser, as well as the transaction prices and core contact information of both parties as the highest level of commercial confidentiality. We strictly implement internal encryption and confidentiality mechanisms and will never disclose them to any third party unrelated to the performance of the transaction.
11. Customer Service Response Timeliness (SLA)
The company has set up a full-time international foreign trade service and landscape engineering docking team. We promise to respond to online inquiries, order status tracking, sample applications, logistics document verification and after-sales quality feedback submitted by global buyers. Within 24 hours (1 working day) Provide formal official replies and docking services.
12. Legal jurisdiction and dispute resolution
1. Governing law: The formulation, validity, interpretation and execution of these General Export Trade Terms shall be governed by Laws and regulations of the People's Republic of China related to foreign economic and trade。
2. Commercial arbitration: If any dispute or disagreement arises between the two parties during the performance of the contract, they should first conduct friendly negotiations based on the principles of good faith and mutual benefit; if no consensus can be reached through negotiation within 30 days from the date of the dispute, either party has the right to submit the dispute to The commercial arbitration institution or people's court where our company is registered (or has jurisdiction) Make final decision. The result of the arbitration or litigation award is final and legally binding on both parties.